FAQ (Frequently Asked Questions)

Q: What are your operating hours?
A: We operate 24 hours a day, all year around, we never close (not even during holiday periods).

Q: Is VAT included in the fare?
A: There is NO VAT applicable on this type of transfer.

Q: Is Gratuity (tip) included in the fare?
A: No, it is up to you to gratuite or not.

Q: How can I book a transfer?
A: The best way to book is by phone on 020 8302-3990, although we also can accept bookings through our contact us section.  

Q: Do I have to make a booking in advance, or can I call when I arrive.
A: Without a booking you may have to wait 60 mins approx.

Q: How can I complain?
A: You can either email the manager or telephone with brief details of your complaint.

Q: How can I pay for my transfer?
A: We accept all major credit cards, and good ol'e fashion cash